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~person:"Chan, Peter C."
~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Business process management
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Dienstleistungsmanagement
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Chan, Peter C.
Bruhn, Manfred
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Strategic information systems ; Vol. 4
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ECONIS (ZBW)
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Aligning Six Sigma and ITIL to improve IT service management
Chan, Peter C.
;
Durant, Shauntell R.
;
Gall, Verna Mae
; …
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2010
Persistent link: https://www.econbiz.de/10003912372
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