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~person:"Chang, Chun-Ming"
~subject:"Geschlecht"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Geschlecht
Kundenbindung
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Confidence
2
Customer retention
2
Customer satisfaction
2
Kundenzufriedenheit
2
Social Web
2
Social web
2
Vertrauen
2
Commitment
1
Customer loyalty
1
Customer value
1
Dienstleistungsqualität
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Gender
1
Hospital
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Hospitality community
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Krankenhaus
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Kundenwert
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Online word-of-mouth
1
Perceived playfulness
1
Service quality
1
Social network
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Soziales Netzwerk
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Trust
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Viral marketing
1
Virales Marketing
1
Website
1
commitment
1
customer loyalty
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customer value
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expectation-confirmation model
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fairness
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satisfaction
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service quality
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social networking websites
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trust
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Chang, Chun-Ming
Homburg, Christian
11
Bruhn, Manfred
8
Bauer, Hans H.
6
Han, Heesup
6
Hilbert, Andreas
4
Hollebeek, Linda D.
4
Melnyk, Valentyna
4
Ozuem, Wilson
4
Prentice, Catherine
4
Rahman, Zillur
4
Ranzinger, Alexandra
4
Chen, Shu-Ching
3
Coussement, Kristof
3
Das, Gopal
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Herrmann, Andreas
3
Huber, Frank
3
Khan, Imran
3
Kim, Wansoo
3
Limbeck, Martin
3
Molinillo, Sebastian
3
Nießing, Jörg
3
Palmatier, Robert W.
3
Popp, Bastian
3
Rabbanee, Fazlul K.
3
Ramaseshan, B.
3
Rennhak, Carsten
3
Rodríguez del Bosque, Ignacio A.
3
Wong, IpKin Anthony
3
Woratschek, Herbert
3
Aguilar-Illescas, Rocío
2
Akerlof, George A.
2
Aksoy, Lerzan
2
Allen, Cyrus
2
Anaya-Sánchez, Rafael
2
Anber Abraheem Shlash Mohammad
2
Azar, Salim L.
2
Bagusat, Ariane
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Ballensiefen, Benjamin
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Becker, Peter
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International journal of contemporary hospitality management
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
3
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1
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
2
The influence of trust and perceived playfulness on the relationship commitment of hospitality online social network-moderating effects of gender
Li, Chi-Hua
;
Chang, Chun-Ming
- In:
International journal of contemporary hospitality management
28
(
2016
)
5
,
pp. 924-944
Persistent link: https://www.econbiz.de/10011584042
Saved in:
3
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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