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~person:"Chang, Chun-Ming"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Kundenbindung
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
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Relationship marketing
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Confidence
2
Customer retention
2
Customer satisfaction
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Kundenzufriedenheit
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Social web
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Customer loyalty
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Dienstleistungsqualität
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Gender
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Geschlecht
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Hospital
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Krankenhaus
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Kundenwert
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Online word-of-mouth
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Perceived playfulness
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Service quality
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Social network
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Virales Marketing
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commitment
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customer loyalty
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customer value
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expectation-confirmation model
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fairness
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satisfaction
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service quality
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Chang, Chun-Ming
Homburg, Christian
11
Bruhn, Manfred
8
Bauer, Hans H.
6
Hilbert, Andreas
4
Ozuem, Wilson
4
Prentice, Catherine
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Ranzinger, Alexandra
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Chen, Shu-Ching
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Coussement, Kristof
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Herrmann, Andreas
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Hollebeek, Linda D.
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Huber, Frank
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Limbeck, Martin
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Nießing, Jörg
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Palmatier, Robert W.
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Popp, Bastian
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Wong, IpKin Anthony
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Woratschek, Herbert
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Akerlof, George A.
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Aksoy, Lerzan
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Allen, Cyrus
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Anber Abraheem Shlash Mohammad
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Bagusat, Ariane
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Ballensiefen, Benjamin
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Becker, Peter
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Blut, Markus
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Bodensteiner, Klaus
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Bowen, Gordon
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Chen McCain, Shiang-Lih
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Diehl, Saskia
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The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
2
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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