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~person:"Chang, Hong-Sheng"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Customer satisfaction
Service quality
Customer value
2
Dienstleistungsqualität
2
Hotel industry
2
Hotellerie
2
Kundenwert
2
Taiwan
2
Structural equation model
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Strukturgleichungsmodell
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Chang, Hong-Sheng
Gallarza, Martina G.
7
Gil Saura, Irene
6
Geruso, Michael
5
Prinz, Daniel
5
Sesé, F. Javier
5
Del Chiappa, Giacomo
4
Layton, Timothy J.
4
Le Nguyen Hau
4
McColl-Kennedy, Janet R.
4
Al Haj Eid, Mohammad Badi’
3
Arteaga, Francisco
3
Dandis, Ala' Omar
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Gligor, David M.
3
Guo, Lin
3
Itani, Omar S.
3
Matzler, Kurt
3
Mostafa Rasoolimanesh, S.
3
Pham Ngoc Thuy
3
Tang, Chuanyi
3
Vera, Jorge
3
Verhoef, Peter C.
3
Aflaki, Sam
2
Ahn, Jiseon
2
Arteaga-Moreno, Francisco
2
Bauer, Hans H.
2
Cambra-Fierro, Jesús
2
Chen, Shu-Ching
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Cobelli, Nicola
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Guth, Clemens
2
Hallikas, Jukka
2
Hammerschmidt, Maik
2
Hao, Fei
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The service industries journal
2
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ECONIS (ZBW)
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1
Increasing hotel customer value through service quality cues in Taiwan
Chang, Hong-Sheng
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 73-84
Persistent link: https://www.econbiz.de/10003732979
Saved in:
2
Examining the casual relationship among service recovery, perceived justice, perceived risk, and customer value in the hotel industry
Chang, Hong-Sheng
;
Hsiao, Han-Liang
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10003751922
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