Wang, Yi-Shun; Wu, Shun-Cheng; Lin, Hsin-Hui; Wang, Yu-Min - In: The Service Industries Journal 32 (2010) 9, pp. 1505-1525
With the initial success of the traditional Internet banking, several banks in Taiwan have been transferring their attention to implementing Web automatic teller machines (Web ATMs). Due to the multi-channel nature of online banking services and the difference in equipment requirement between...