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~person:"Chatha, Kamran Ali"
~person:"Evans, Kenneth R."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
3
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Relationship marketing
3
Service quality
3
Customer service
2
Kundenservice
2
customer participation
2
Beschwerdemanagement
1
Complaint management
1
Customer education
1
Customer integration
1
Customer participation
1
Dienstleistung
1
Empirical research
1
Healthcare
1
Kundenintegration
1
Modularisierung
1
Modularity
1
Quality management
1
Qualitätsmanagement
1
Service delivery
1
Service design
1
Service modularity
1
Services
1
ability
1
attribution of failure
1
benefit of participation
1
cocreation
1
coproduction
1
customer satisfaction
1
locus of recovery
1
perceived service quality
1
recovery urgency
1
role identification
1
self-efficacy
1
service outcomes
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Chatha, Kamran Ali
Evans, Kenneth R.
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
Ahn, Jinwoo
2
Costers, Annelies
2
Le Nguyen Hau
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Mengüç, Bülent
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Pham Ngoc Thuy
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2
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2
Agrawal, Amit Kumar
1
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1
Aloui, Narjess
1
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1
Anokhin, Sergey Alexander
1
Anwar, Sohail
1
Arpasri Sothonvit
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Bagherzadeh, Ramin
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Journal of service research : JSR
2
Journal of service theory and practice
1
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ECONIS (ZBW)
3
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Antecedents and consequences of effective
customer
participation
: the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
2
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
3
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
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