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~person:"Chebat, Jean-Charles"
~person:"Mattila, Anna S."
~source:"econis"
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
3
Emotions
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Chebat, Jean-Charles
Mattila, Anna S.
Winden, Frans A. A. M. van
14
Prayag, Girish
10
Bagozzi, Richard P.
9
Hopfensitz, Astrid
8
Mitas, Ondrej
8
Septianto, Felix
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Han, Heesup
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Ashkanasy, Neal M.
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Bosman, Ronald
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Chang, Yonghwan
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Kemp, Elyria
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Kirchler, Erich
6
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6
Wrenn, Mary V.
6
Brooks, Chris
5
Deole, Sumit S.
5
Dufwenberg, Martin
5
Huang, Yue
5
Ladhari, Riadh
5
Meier, Armando N.
5
Noussair, Charles
5
Spörrle, Matthias
5
Vlassopoulos, Michael
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Antonetti, Paolo
4
Barclay, Laurie J.
4
Bastiaansen, Marcel
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Bizer, Kilian
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Brosi, Prisca
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Enachescu, Janina
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Flavián Blanco, Carlos
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Herter, Márcia Maurer
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Lee, Jenny
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Loureiro, Sandra Maria Correia
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Nawijn, Jeroen
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Pappas, Ilias O.
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International journal of hospitality management
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
RePEc
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1
The effects of message framing in CSR advertising on consumers'
emotions
, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
2
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
3
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
4
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
5
Modeling online consumer behavior : preeminence of
emotions
and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
6
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
7
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
8
"It was not that long!" : the effects of the in-store TV screen content and customers
emotions
on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
9
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
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