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~person:"Chebat, Jean-Charles"
~person:"Noussair, Charles"
~subject:"Beschwerdemanagement"
~subject:"Cognitions"
~type:"article"
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Beschwerdemanagement
Cognitions
Emotion
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Appraisal Theory of Emotions
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Chebat, Jean-Charles
Noussair, Charles
Svensson, Göran
3
Otero-Neira, Carmen
2
Padin, Carmen
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Journal of business research : JBR
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ECONIS (ZBW)
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The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
2
Modeling online consumer behavior : preeminence of
emotions
and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
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