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~person:"Chen, Bing"
~person:"Fang, Shujie"
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Chen, Bing
Fang, Shujie
Chen, Shuping
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CHEN, SHUPING
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Chen, Shu-Ping
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The impact of tourist–robot interaction on tourist engagement in the hospitality industry : a mixed-method study
Fang, Shujie
;
Han, Xiaoyun
;
Chen, Shuping
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 246-266
Persistent link: https://www.econbiz.de/10014253110
Saved in:
2
From employee engagement to customer engagement : a multilevel dual-path model of engagement spillover effects in service ecosystems
Han, Xiaoyun
;
Chen, Shuping
;
Chen, Bing
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209560
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