//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Chen, Hsi-Tien"
~subject:"Quality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Quality management
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Customer satisfaction
1
Dienstleistungsqualität
1
Kundenzufriedenheit
1
Qualitätsmanagement
1
Relationship marketing
1
Service failure
1
Service quality
1
failure prevention
1
proactive recovery
1
quality function deployment
1
service recovery
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Chen, Hsi-Tien
Fröhling, Oliver
2
Schmitt, R.
2
Ackermann, Anja-Susan
1
Banwet, D. K.
1
Bayraktar, Osman
1
Bieger, Thomas
1
Blank, Ronald
1
Bocklage, Thorsten
1
Breja, S. K.
1
Breyer, Martin
1
Brotons, José M.
1
Casadesús, Martí
1
Chang, Tsang-Chuan
1
Chen, Kuen-Suan
1
Chen, Li-Fei
1
Choy, Yoon Leng
1
Cronemyr, Peter
1
Düren, Petra
1
Effey, T.
1
Friedewald, Axel
1
Funck, Dirk
1
Gelbrich, Katja
1
Gerstner, Eitan
1
Gärtner, Dennis
1
Hakala, Henri
1
Halbheer, Daniel
1
Hill, Michael
1
Hinterhuber, Hans H.
1
Hsiao, Yu-Hsiang
1
Huang, Chiao-Tzu
1
Iyer, K. C.
1
Jacob, Uwe
1
John, Boby
1
Kautonen, Teemu
1
Khodadady, Zahra
1
Koenigsberg, Oded
1
Lampe, Jörg
1
Liao, Yingkai
1
Linder, A.
1
more ...
less ...
Published in...
All
The service industries journal
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->