Xiao, Tiaojun; Choi, Tsan Ming; Yang, Danqin; Cheng, T. … - In: Service Science 4 (2012) 3, pp. 236-252
We study the service commitment strategy and pricing decisions in a single-supplier single-retailer supply chain where all the players (and consumers) are risk averse. Motivated by various industrial practices, we explore the case where the retailer determines whether to provide a service...