Saghafian, Soroush; Hopp, Wallace J.; Iravani, Seyed; … - 2017
Telemedical Physician Triage (TPT) is an example of a Hierarchical Knowledge-Based Service System (HKBSS), in which a … interplay between agent knowledge and flow of work between the two levels. We develop a novel model of agent knowledge, based on … insights into the management of a TPT system. We find that (1) the telemedical physician should evaluate more patients as …