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~person:"Chew, Patricia Y. P."
~person:"Fabius, Laurent"
~person:"Foster-McGregor, Neil"
~subject:"Customer service"
~subject:"Information technology"
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Chew, Patricia Y. P.
Fabius, Laurent
Foster-McGregor, Neil
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Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
Automation, globalisation and relative wages : an empirical analysis of winners and losers
Gravina, Antonio Francesco
;
Foster-McGregor, Neil
-
2020
Persistent link: https://www.econbiz.de/10012304354
Saved in:
3
Innovazione tecnologica, ricerca, formazione : strategie di informatizzazione e automazione in Francia
Tomassini, Massimo
(
contributor
); …
-
1985
Persistent link: https://www.econbiz.de/10000764806
Saved in:
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