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~person:"Chou, Tzu-chuan"
~subject:"Service quality"
~subject:"Television"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
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Chou, Tzu-chuan
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry
Jan, Pi-tzong
;
Lu, Hsi-peng
;
Chou, Tzu-chuan
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 981-995
Persistent link: https://www.econbiz.de/10009625420
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