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~person:"Chuah, Stephanie Hui-wen"
~subject:"Relationship marketing"
~subject:"United States"
~type:"article"
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Relationship marketing
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Chuah, Stephanie Hui-wen
Gerpott, Torsten J.
6
Karjaluoto, Heikki
6
Silberer, Günter
6
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4
Heinrich, Bernd
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International journal of services, economics and management
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Journal of retailing and consumer services
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'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
2
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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