//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Collier, Joel E."
~person:"Gong, Taeshik"
~subject:"Customer delight"
~subject:"Emotion"
~subject:"Salespeople"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer delight
Emotion
Salespeople
Customer service
9
Kundenservice
9
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Service quality
5
Consumer behaviour
4
Konsumentenverhalten
4
Dienstleistungssektor
3
Service industry
3
Arbeitskräfte
2
Arbeitsverhalten
2
Work behaviour
2
Workforce
2
Adaptability
1
Arbeitspsychologie
1
Beschwerdemanagement
1
Broaden-and-build theory
1
Citizenship behaviours
1
Cognition
1
Cognitive mechanism
1
Complaint management
1
Customer perception of employees' emotional labor
1
Customer service employees
1
Customer waiting
1
Dienstleistung
1
Effort
1
Einzelhandel
1
Emotional intelligence
1
Emotional mechanism
1
Empathy
1
Employees' emotional labor
1
Event marketing
1
Event-Marketing
1
Feedback
1
Firm performance
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Collier, Joel E.
Gong, Taeshik
Barnes, Donald C.
6
Gremler, Dwayne D.
5
Medler-Liraz, Hana
5
Miao, Li
5
Prentice, Catherine
5
Groth, Markus
4
Shi, Junqi
4
Wang, Mo
4
Baker, Thomas L.
3
Chaker, Nawar N.
3
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Gierl, Heribert
3
Guchait, Priyanko
3
Lohmann, Katja
3
Seger-Guttmann, Tali
3
Svensson, Göran
3
Torres, Edwin N.
3
Wang, Chen-Ya
3
Yoo, Jaewon
3
Zablah, Alex R.
3
Zanger, Cornelia
3
Ashforth, Blake E.
2
Babakus, Emin
2
Bagozzi, Richard P.
2
Bambauer, Silke
2
Beatty, Sharon E.
2
Black, William C.
2
Bosch, Thorsten
2
Brady, Michael K.
2
Brown, Tom
2
Cheshin, Arik
2
Christ-Brendemühl, Sonja
2
Diefendorff, James M.
2
Fichtel, Sina
2
Fu, Xiaoxiao
2
Gabriel, Allison S.
2
Gouthier, Matthias
2
more ...
less ...
Published in...
All
The journal of services marketing
2
European journal of marketing
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
2
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
3
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
4
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
5
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
6
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->