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~person:"Collier, Joel E."
~person:"Netessine, Serguei"
~person:"Stauss, Bernd"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Customer service
32
Kundenservice
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Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
11
Kundenzufriedenheit
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Dienstleistungsqualität
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Consumer behaviour
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Servicepolitik
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Collier, Joel E.
Netessine, Serguei
Stauss, Bernd
Gouthier, Matthias H. J.
4
Gustafsson, Anders
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Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
1
Journal of business research : JBR
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
2
Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
3
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
4
Das ethische Dilemma der Serviceorientierung
Stauss, Bernd
- In:
Gewinn und Ethik! : ethische Perspektiven in den …
,
(pp. 143-173)
.
2010
Persistent link: https://www.econbiz.de/10003943129
Saved in:
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