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~person:"Collier, Joel E."
~subject:"Electronic Commerce"
~subject:"Emotion"
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Electronic Commerce
Emotion
Customer satisfaction
6
Customer service
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Kundenservice
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Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
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Customer delight
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Konsumentenverhalten
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Collier, Joel E.
Bliemel, Friedhelm
5
Medler-Liraz, Hana
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Miao, Li
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Agatz, Niels
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Bijmolt, Tammo H. A.
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Delcourt, Cécile
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Gijsenberg, Maarten J.
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Seger-Guttmann, Tali
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Shi, Junqi
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Telang, Rahul
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Theobald, Axel
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Wang, Mo
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Zanger, Cornelia
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Baker, Thomas L.
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Black, William C.
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Journal of business research : JBR
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The journal of services marketing
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ECONIS (ZBW)
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Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
2
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
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