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~person:"Cook, Sarah"
~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Kundenmanagement
8
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Cook, Sarah
Bruhn, Manfred
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Meister, Holger
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Meister, Ulla
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Töpfer, Armin
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Dwivedi, Yogesh Kumar
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Helmig, Bernd
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Herrmann, Andreas
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Payne, Adrian
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Scharioth, Joachim
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Smith, Alan D.
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Stauss, Bernd
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Akao, Yōji
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Choi, Beom Joon
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Fargnoli, Mario
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Herzog, Rainer
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Huber, Frank
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Leußer, Wolfgang
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Masudin, Ilyas
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Mysen, Tore
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Shahin, Arash
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Svensson, Göran
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Agwu, Professor Edwin
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Bergbauer, Axel K.
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Berkel, Ingrid
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Bonfanti, Angelo
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Burr, Wolfgang
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Bürsner, Simone
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Cafaro, Paul G.
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Carvalho, Raíssa Souto Maior Corrêa de
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Chakraborty, Subhajit
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Chavadi, Chandan Andanesh
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Chin, Kwai Sang
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Cockalo, Dragan
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ECONIS (ZBW)
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Customer care excellence : how to create an effective customer focus
Cook, Sarah
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2011
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6th ed
Persistent link: https://www.econbiz.de/10013530528
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Measuring customer service effectiveness
Cook, Sarah
-
2004
Persistent link: https://www.econbiz.de/10001788056
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