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~person:"Cossío-Silva, Francisco-José"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungssektor"
~subject:"Konsumentenverhalten"
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Beziehungsmarketing
Dienstleistungssektor
Konsumentenverhalten
Customer integration
5
Kundenintegration
5
Betriebliche Wertschöpfung
4
Consumer behaviour
4
Relationship marketing
4
Value creation
4
Customer value
3
Kundenwert
3
Value co-creation
3
Dienstleistungsqualität
2
Service industry
2
Service quality
2
Arbeitsmobilität
1
Arbeitsverhalten
1
Attitudinal loyalty
1
Behavioral loyalty
1
Competitive advantage
1
Customer citizenship behavior
1
Customer loyalty
1
Customer participation
1
Customer retention
1
Customer satisfaction
1
Customer's turnover intention
1
Economic crisis
1
Entrepreneurs
1
Heterogeneity
1
Kundenbindung
1
Kundenzufriedenheit
1
Labour mobility
1
Latent class segmentation
1
Market segmentation
1
Marktsegmentierung
1
Measurement
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Messung
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Service Dominant
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Service firms
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Service-Dominant Logic
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Cossío-Silva, Francisco-José
Hollebeek, Linda D.
26
Brodie, Roderick J.
12
Büttgen, Marion
11
Conduit, Jodie
11
Piller, Frank T.
11
Reichwald, Ralf
11
Bruhn, Manfred
9
Kumar, V.
9
Herstatt, Cornelius
8
Hippel, Eric von
8
Jaakkola, Elina
8
Malthouse, Edward C.
8
Füller, Johann
7
Hajli, Nick
7
Harrigan, Paul
7
Rahman, Zillur
7
Rather, Raouf Ahmad
7
Schreier, Martin
7
Busser, James A.
6
Carrubbo, Luca
6
Edvardsson, Bo
6
Islam, Jamid Ul
6
Johnson, Lester W.
6
Kaufmann, Hans Rüdiger
6
Le Nguyen Hau
6
Loureiro, Sandra Maria Correia
6
Plewa, Carolin
6
Schaarschmidt, Mario
6
Shulga, Lenna V.
6
Witell, Lars
6
Calder, Bobby J.
5
Carbonell, Pilar
5
Carlson, Jamie
5
Fuchs, Christoph
5
Gligor, David
5
Hadwich, Karsten
5
Ihl, Christoph
5
Itani, Omar S.
5
Kamboj, Shampy
5
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Journal of business research : JBR
2
Entrepreneurship, innovation and economic crisis : lessons for research, policy and practice
1
International entrepreneurship and management journal
1
Revue Gestion 2000 : management & prospective
1
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ECONIS (ZBW)
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1
Value co-creation and customer loyalty
Cossío-Silva, Francisco-José
;
Revilla Camacho, Maria …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1621-1625
Persistent link: https://www.econbiz.de/10011450438
Saved in:
2
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
3
Can the customer's value co-creation behavior be measured? : validating a measurement scale based on the customer's perspective
Vega Vázquez, Manuela
;
Revilla Camacho, Maria Angeles
; …
- In:
Revue Gestion 2000 : management & prospective
32
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10011891105
Saved in:
4
Seeking a sustainable competitive advantage in periods of economic recession for SMEs and entrepreneurs : the role of value co-creation and customer trust in the service provider
Revilla-Camacho, María-Ángeles
;
Cossío-Silva, …
- In:
Entrepreneurship, innovation and economic crisis : …
,
(pp. 69-76)
.
2014
Persistent link: https://www.econbiz.de/10010212195
Saved in:
5
Heterogeneity of customers of personal image services : a segmentation based on value co-creation
Cossío-Silva, Francisco-José
;
Revilla Camacho, Maria …
- In:
International entrepreneurship and management journal
9
(
2013
)
4
,
pp. 619-630
Persistent link: https://www.econbiz.de/10010247736
Saved in:
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