Eskelinen, Juha; Kuosmanen, Timo - In: Journal of Banking & Finance 37 (2013) 12, pp. 5163-5175
The primary role of a bank branch is evolving from a service provider towards a sales channel. Previous branch-level studies of sales efficiency consider a static setting of a single time period, ignoring the stochastic nature of sales outcomes. In this paper, we examine efficiency and...