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~person:"Coughlan, Joseph"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Behavioural intentions
1
Consumer behaviour
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Customer satisfaction
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Customer service
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Customer services quality
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Dienstleistungsqualität
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Quality management
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Coughlan, Joseph
Chebat, Jean-Charles
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The journal of services marketing
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ECONIS (ZBW)
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The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
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