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~person:"Coussement, Kristof"
~type_genre:"Amtsdruckschrift"
~type_genre:"Collection of articles written by one author"
~type_genre:"Graue Literatur"
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Coussement, Kristof
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
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2
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003649170
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3
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003581336
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