Croonen, Evelien P. M.; Bleeker, Ivo - In: Design and management of interfirm networks : franchise …, (pp. 133-154). 2019
Franchise Advisory Councils (FACs) form an important managerial instrument for franchisors to create and/or maintain franchisees’ trust in the fair and effective functioning of their franchising networks. We build on procedural fairness theory and insights from articles in trade journals to...