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~person:"Cudney, Elizabeth A."
~person:"Shahin, Arash"
~subject:"Kundenzufriedenheit"
~subject:"Quality management"
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Search: subject_exact:"Qualitätsüberwachung"
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Kundenzufriedenheit
Quality management
Qualitätsmanagement
67
Dienstleistungsqualität
25
Service quality
25
Customer satisfaction
12
Lean Management
12
Lean management
12
Six Sigma
12
Lean Production
10
Lean production
10
Performance measurement
10
Performance-Messung
10
Lean Six Sigma
8
Lean
7
Gesundheitsversorgung
6
Health care
6
Iran
6
Product quality
6
Produktqualität
6
Beziehungsmarketing
5
Bibliometrics
5
Bibliometrie
5
Hospital
5
Kano model
5
Krankenhaus
5
Lieferkette
5
Relationship marketing
5
Supply chain
5
Gesundheitswesen
4
Health care system
4
Higher education institution
4
Hochschule
4
Measurement
4
Messung
4
quality
4
AHP approach
3
AHP-Verfahren
3
Firm performance
3
Hotel industry
3
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Article
60
Book / Working Paper
7
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Article in journal
58
Aufsatz in Zeitschrift
58
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6
Fallstudie
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Aufsatz im Buch
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Accompanied by computer file
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Elektronischer Datenträger als Beilage
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Language
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English
67
Author
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Cudney, Elizabeth A.
Shahin, Arash
Antony, Jiju
127
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Tuominen, Kari
41
Dale, Barrie G.
37
Rahman, Zillur
37
Jochem, Roland
30
Sampaio, Paulo
30
Wiele, Ton van der
30
Malmberg, Lasse
29
Tarí, Juan José
27
Garza-Reyes, Jose Arturo
26
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Chiarini, Andrea
20
Gremyr, Ida
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
Singh, Bikram Jit
18
Sony, Michael
18
Schreier, Gerhard
17
Gutierrez, Leopoldo
16
He, Zhen
16
Khanduja, Dinesh
16
Marimon, Frederic
16
Zhao, Xiande
16
Linderman, Kevin
15
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Total quality management & business excellence
14
International journal of productivity and quality management : IJPQM
10
International journal of quality & reliability management
6
The TQM journal : the international review of organizational improvement
5
International journal of process management and benchmarking : IJPMB
3
International journal of six sigma and competitive advantage : IJSSCA
3
Quality management journal : QMJ
3
Benchmarking : an international journal
2
International journal of procurement management
2
Lean systems : applications and case studies in manufacturing, service, and healthcare
2
A Productivity Press book
1
Benchmarking : an international journal ; BIJ
1
Continuous improvement series
1
European journal of operational research : EJOR
1
International journal of applied management science
1
International journal of business excellence
1
Journal of industrial engineering and management : JIEM
1
Journal of management research
1
Journal of the Operational Research Society
1
Measuring business excellence : the journal of organizational performance management
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
67
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1
Relating the strategic role of technology orientation in organizational TQM performance
Raj, Rohit
;
Kumar, Vimal
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
35
(
2024
)
3/4
,
pp. 341-371
Persistent link: https://www.econbiz.de/10014513359
Saved in:
2
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
3
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
4
Analysing 20 years of the TQM&BE journal : a bibliometric approach
Singh, Navjit
;
Kapur, Bharti
;
Antony, Jiju
;
Cudney, …
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1703-1718
Persistent link: https://www.econbiz.de/10014369720
Saved in:
5
Optimising the costs of quality combination in the product life cycle by Taguchi design of experiments
Janatyan, Nassibeh
;
Shahin, Arash
;
Khodaparastan, Mahya
- In:
International journal of productivity and quality …
39
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014313590
Saved in:
6
Clustering and identifying the Lean Six Sigma projects : higher education institutes
Aghaei, Razieh
;
Mohamadi, Dariush
;
Shahin, Arash
- In:
International journal of process management and …
13
(
2023
)
1
,
pp. 145-156
Persistent link: https://www.econbiz.de/10014313791
Saved in:
7
TQM practices and their impact on organisational performance : the case of India's deming-award industries
Mittal, Ankesh
;
Gupta, Pardeep
;
Kumar, Vimal
;
Antony, Jiju
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1410-1437
Persistent link: https://www.econbiz.de/10014320301
Saved in:
8
A study on critical failure factors of Design for Six Sigma in Indian companies : results from a pilot survey
Bhat, Shreeranga
;
Antony, Jiju
;
E.V., Gijo
;
Koul, Rajesh
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1072-1093
Persistent link: https://www.econbiz.de/10014321550
Saved in:
9
An evaluation of Lean and Six Sigma methodologies in the national health service
Antony, Jiju
;
Lancastle, James
;
McDermott, Olivia
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 25-52
Persistent link: https://www.econbiz.de/10013535621
Saved in:
10
Critical analysis of Lean Six Sigma black belt certification courses offered in Brazil
Louzada, Paula de Santi
;
Sigahi, Tiago F. A. C.
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1980-2002
Persistent link: https://www.econbiz.de/10014380893
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