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~person:"Dagger, Tracey S."
~subject:"Customer service"
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Customer service
Beziehungsmarketing
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Relationship marketing
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Dagger, Tracey S.
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Gustafsson, Anders
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
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4
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4
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4
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Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
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Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Angerer, Thomas
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
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Chaker, Nawar N.
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Cheung, Fung Yi Millissa
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Chiguvi, Douglas
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Coenen, Christian
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Edvardsson, Bo
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Ferraro, Carla
3
Flavián Blanco, Carlos
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Frei, Frances X.
3
Futrell, Charles M.
3
Gazzoli, Gabriel
3
Goodman, John A.
3
Gouthier, Matthias H. J.
3
Gremler, Dwayne D.
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European journal of marketing : EJM
2
International journal of business environment : IJBE
1
Journal of service research : JSR
1
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ECONIS (ZBW)
4
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Antecedents and consequences of customer - service provider relationship strength
Ng, Sandy
;
David, Meredith E.
;
Dagger, Tracey S.
- In:
International journal of business environment : IJBE
5
(
2012/13
)
3
,
pp. 232-251
Persistent link: https://www.econbiz.de/10009702940
Saved in:
2
Uncovering the real effect of switching costs on the satisfaction-loyalty association : the critical role of involvement and relationship benefits
Dagger, Tracey S.
;
David, Meredith E.
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10009535672
Saved in:
3
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
4
How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.
;
Danaher, Peter J.
;
Gibbs, Brian J.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
Saved in:
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