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~person:"Dana, James D."
~person:"Jeon, Doh-Shin"
~person:"Knackstedt, Ralf"
~subject:"Beziehungsmarketing"
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Dienstleistungsmodellierung : Methoden, Werkzeuge und Branchenlösungen
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Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
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Towards a consolidated concept of maturity in providing customer solutions
Pöppelbuß, Jens
;
Knackstedt, Ralf
;
Becker, Jörg
- In:
Proceedings / First International Symposium on Services …
,
(pp. 295-307)
.
2009
Persistent link: https://www.econbiz.de/10003862635
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Ordnungsrahmen für die hybride Wertschöpfung
Becker, Jörg
;
Beverungen, Daniel
;
Knackstedt, Ralf
; …
- In:
Dienstleistungsmodellierung : Methoden, Werkzeuge und …
,
(pp. 110-128)
.
2008
Persistent link: https://www.econbiz.de/10003767039
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