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~person:"Das, Diya"
~person:"Mandelbaum, Avishai"
~type_genre:"Arbeitspapier"
~type_genre:"Book section"
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Das, Diya
Mandelbaum, Avishai
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Organizations, markets and imperial formations : towards an anthropology of globalization
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SAGE directions in organization studies ; Vol. 3
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Service science, management and engineering : education for the 21st Century
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The importance of being "Indian" : identity centrality and work outcomes in an off-shored call center in India
Das, Diya
;
Dharwadkar, Ravi
;
Brandes, Pamela
-
2010
Persistent link: https://www.econbiz.de/10003930551
Saved in:
2
Cultural mimicry and hybridity : on the work of identity in international call centers in India
Das, Diya
;
Dharwadkar, Ravi
- In:
Organizations, markets and imperial formations : …
,
(pp. 181-197)
.
2009
Persistent link: https://www.econbiz.de/10003849203
Saved in:
3
Service engineering of call centers : research, teaching, and practice
Zeltyn, Sergey
;
Mandelbaum, Avishai
- In:
Service science, management and engineering : education …
,
(pp. 317-327)
.
2008
Persistent link: https://www.econbiz.de/10003827990
Saved in:
4
Service engineering in action: the Palm/Erlang-A queue, with applications to call centers
Mandelbaum, Avishai
;
Zeltyn, Sergey
- In:
Advances in services innovations
,
(pp. 17-45)
.
2007
Persistent link: https://www.econbiz.de/10003387944
Saved in:
5
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
6
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
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