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~person:"Daskin, Mustafa"
~person:"Francis, Jere R."
~person:"Mattila, Anna S."
~subject:"Hotellerie"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hotellerie
Dienstleistungsqualität
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Service quality
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Consumer behaviour
25
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Customer satisfaction
24
Kundenzufriedenheit
24
Beschwerdemanagement
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Relationship marketing
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service recovery
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Daskin, Mustafa
Francis, Jere R.
Mattila, Anna S.
Han, Heesup
15
Karatepe, Osman M.
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
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Law, Chun Hung Roberts
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Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Sparks, Beverley
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Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
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Lehto, Xinran Y.
4
Park, Jungkun
4
So, Kevin Kam Fung
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Xu, Xun
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Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
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Chen, Chiang-ming
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Chen, Yong
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Dedeoğlu, Bekir Bora
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Gao, Baojun
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Grobelna, Aleksandra
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Huan, Tzung-cheng
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Kim, Jong Min
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International journal of hospitality management
3
International journal of management practice : IJMP
2
Asia-Pacific journal of business administration
1
EuroMed journal of business
1
International journal of contemporary hospitality management
1
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1
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
2
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
3
The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa
;
Surucu, Ozlem Altunoz
- In:
Asia-Pacific journal of business administration
8
(
2016
)
2
,
pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
Saved in:
4
Linking polychronicity to hotel frontline employees' job outcomes : do control variables make a difference
Daskin, Mustafa
- In:
EuroMed journal of business
11
(
2016
)
2
,
pp. 162-180
Persistent link: https://www.econbiz.de/10011591647
Saved in:
5
Critical antecedents to service recovery performance : some evidence and implications for service industry
Daskin, Mustafa
;
Yilmaz, Ozgur Devrim
- In:
International journal of management practice : IJMP
8
(
2015
)
1
,
pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
Saved in:
6
The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
Daskin, Mustafa
;
Arasli, Huseyin
;
Azilah Kasim
- In:
International journal of management practice : IJMP
8
(
2015
)
4
,
pp. 269-295
Persistent link: https://www.econbiz.de/10011477582
Saved in:
7
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
8
An examination of electronic video clips in the context of hotel Websites
Kim, Sungsoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 612-618
Persistent link: https://www.econbiz.de/10009130569
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