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~person:"Datta, Biplab"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Beziehungsmarketing
Kundenzufriedenheit
Dienstleistungsqualität
3
Electronic Banking
3
Electronic banking
3
Service quality
3
Customer satisfaction
2
E-S-QUAL
2
Measurement
2
Messung
2
Mobile banking
2
Mobile communications
2
Mobilkommunikation
2
service quality
2
Bankgeschäft
1
Banking services
1
Bibliometrics
1
Bibliometrie
1
E-commerce
1
Electronic Commerce
1
Mobile Business
1
Mobile business
1
Online retailing
1
Online-Handel
1
Pareto analysis
1
Qualitative Methode
1
Qualitative method
1
SERVPERF
1
SERVQUAL
1
Website
1
e-banking
1
e-retailing
1
e-services
1
qualitative study
1
scale development
1
website quality
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Article in journal
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Datta, Biplab
George, Ajimon
5
Keramati, Abbas
5
Brun, Isabelle
4
Narteh, Bedman
4
Rajaobelina, Lova
4
Berraies, Sarra
3
Casadesús, Martí
3
Kumar, G. S. Gireesh
3
Kundu, Sukanya
3
Liébana-Cabanillas, Francisco
3
Marimon, Frederic
3
Petnji Yaya, Luc Honore
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Shankar, Amit
3
Singh, Shamsher
3
Yahia, Karim Ben
3
Adam Ridhuan Abdullah
2
Al-Hawari, Mohd Ahmad
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Allada, Vijaya Kameswari
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Arcand, Manon
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Arora, Sangeeta
2
Azrol Ibrahim
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Banerjee, Shubhomoy
2
Bhatt, Kedar
2
Cherukur, Ram Babu
2
Datta, Saroj Kumar
2
Devi, S. Kalpana
2
Dubey, Rameshwar
2
Durkin, Mark
2
Ganguli, Shirshendu
2
Jaiswal, Deepak
2
Jovović, Milorad
2
Kant, Rishi
2
Karjaluoto, Heikki
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2
Kumar, Amresh
2
Ladeira, Wagner Junior
2
Levy, Shalom
2
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2
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International journal of services technology and management : IJSTM
1
Services marketing quarterly
1
Source
All
ECONIS (ZBW)
2
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1
Measuring e-service quality : a review of literature
Shankar, Amit
;
Datta, Biplab
- In:
International journal of services technology and …
26
(
2020
)
1
,
pp. 77-100
Persistent link: https://www.econbiz.de/10012503465
Saved in:
2
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
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