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~person:"Del Chiappa, Giacomo"
~subject:"Messung"
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Messung
Beziehungsmarketing
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Customer value
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Kundenwert
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Customer satisfaction
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Dienstleistungsqualität
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Del Chiappa, Giacomo
Kumar, V.
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Journal of service management
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A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
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