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~person:"Dholakia, Utpal M."
~subject:"Consumer behaviour"
~subject:"United States"
~type:"article"
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Dholakia, Utpal M.
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Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
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