Bettiol, Marco; Di Maria, Eleonora; Grandinetti, Roberto - In: Journal of Knowledge Management 16 (2012) 4, pp. 550-562
design and communication). Studies on knowledge management and on service management emphasize the opportunity to gain … (Italy) are developed to identify how KIBS approach knowledge management both internally and externally and how firms … structure the innovation process. Findings – KIBS can use a suitable knowledge management strategy to balance creative outputs …