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~person:"Diller, Hermann"
~subject:"Physical distribution"
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Innovative Marketingführung
Diller, Hermann
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002759936
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2
Kundenzufriedenheitsmessung im Key-Account-Management : das KAMQUAL-Konzept
Diller, Hermann
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 345-371)
.
1997
Persistent link: https://www.econbiz.de/10001296090
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