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~person:"Donnevert, Tobias"
~type_genre:"Statistik"
~type_genre:"Working Paper"
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Search: subject_exact:"Kundenzufriedenheit"
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Automotive industry
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Donnevert, Tobias
Homburg, Christian
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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ECONIS (ZBW)
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Jeder Fehler zählt : Produktfehler als Chance für das Kundenzufriedenheitsmanagement
Bauer, Hans H.
;
Donnevert, Tobias
;
Wetzel, Hauke
; …
-
2009
Persistent link: https://www.econbiz.de/10003810355
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Ist eine Panne eine Chance für die Automobilindustrie? : Value-Added Recovery-Services als Instrument zur Steigerung der Kundenzufriedenheit
Bauer, Hans H.
;
Donnevert, Tobias
;
Hettenbach, Marc
-
2006
Persistent link: https://www.econbiz.de/10003395408
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