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~person:"Edvardsson, Bo"
~person:"Malhotra, Neeru"
~person:"Smith, Jeffery S."
~subject:"Service quality"
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Service quality
Contingency theory
5
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5
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3
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2
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2
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2
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Edvardsson, Bo
Malhotra, Neeru
Smith, Jeffery S.
Auh, Seigyoung
2
Chandrasekaran, Aravind
2
Fisher, Michelle
2
Haddad, Abeer
2
Mengüç, Bülent
2
Senot, Claire
2
Ward, Peter T.
2
Bhat, Subrahmanya
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Cruz-Ros, Sonia
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1
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Netland, Torbjørn H.
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Ramirez, Ed
1
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1
Upadhyaya, Gururaj
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of business research : JBR
1
Service quality and management
1
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ECONIS (ZBW)
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Service quality of frontline employees : a profile deviation analysis
Malhotra, Neeru
;
Mavondo, Felix
;
Mukherjee, Avinandan
; …
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1338-1344
Persistent link: https://www.econbiz.de/10009756006
Saved in:
2
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
3
Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
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