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~person:"Edvardsson, Bo"
~person:"Stauss, Bernd"
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Dienstleistungsmanagement
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The journal of services marketing
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A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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