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~person:"Edvardsson, Bo"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
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Relationship marketing
21
Dienstleistungsqualität
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5
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Customer value
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Edvardsson, Bo
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Gustafsson, Anders
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Van Vaerenbergh, Yves
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Walsh, Gianfranco
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Collier, Joel E.
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Georgiev, Marin
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Larivière, Bart
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Mattila, Anna S.
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Matzler, Kurt
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Piccoli, Gabriele
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Seidel, Wolfgang
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Shin, Hyunju
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Sirianni, Nancy J.
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Terziev, Venelin
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Angerer, Thomas
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Bell, Chip R.
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Brown, Tom
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Chaker, Nawar N.
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Chiguvi, Douglas
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Frei, Frances X.
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Journal of service management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
3
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1
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
2
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
3
The service excellence and innovation model : lessons from IKEA and other service frontiers
Edvardsson, Bo
;
Enquist, Bo
- In:
Total quality management & business excellence : an …
22
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009243166
Saved in:
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