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~person:"Ellinger, Alexander E."
~person:"Wirtz, Jochen"
~subject:"Künstliche Intelligenz"
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Künstliche Intelligenz
Customer service
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Kundenservice
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Dienstleistungsqualität
9
Service quality
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Ellinger, Alexander E.
Wirtz, Jochen
De Keyser, Arne
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Ho, Ree Chan
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Journal of service management
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The journal of business & industrial marketing
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ECONIS (ZBW)
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
2
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
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