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~person:"Estes, Zachary"
~person:"Mattila, Anna S."
~subject:"Fluggesellschaft"
~subject:"Food retailing"
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Fluggesellschaft
Food retailing
Kundenbindungsprogramm
8
Loyalty program
8
Beziehungsmarketing
7
Consumer behaviour
7
Konsumentenverhalten
7
Relationship marketing
7
Customer satisfaction
5
Kundenzufriedenheit
5
Airline
2
Dienstleistungsqualität
2
Loyalty reward programs
2
Service quality
2
Social status
2
Sozialer Status
2
loyalty reward program
2
Beschwerdemanagement
1
Compensation system
1
Complaint management
1
Construal level
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Cumulative satisfaction
1
Customer engaged behavior
1
Delight
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Discrete emotions
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Donations
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Emotion
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Experiment
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Experimental design
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Fundraising
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Italien
1
Italy
1
Lebensmitteleinzelhandel
1
Loyalty reward program
1
Product differentiation
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Produktdifferenzierung
1
Prosociality
1
Recovery compensation
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Estes, Zachary
Mattila, Anna S.
Behrens, Christiaan
2
Boer, Evert R. de
2
Kaiser, Thomas
2
Kjellberg, Hans
2
Lundberg, Johan
2
Lundberg, Sofia
2
Agostini, Claudio A.
1
Amos, Clinton
1
Appelmann, Eva
1
Araujo, Luis
1
Arbore, Alessandro
1
Arranz, Ana M Gutiérrez
1
Azeem, Muhammad Masood
1
Baker, Derek
1
Barat, Somjit
1
Bassett, Melanie
1
Bergem, Ola
1
Bijmolt, Tammo H. A.
1
Brečić, Ružica
1
Capizzani, Mario
1
Cartiñas, Mónica
1
Castillo-Manzano, José I.
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Demoulin, Nathalie T. M.
1
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Elorz, Margarita
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1
García-Gómez, Blanca
1
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Journal of retailing and consumer services
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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Is it my luck or loyalty? : the role of culture on customer preferences for loyalty reward types
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
Saved in:
2
Loyalty program structure and consumers' perceptions of status : feeling special in a grocery store?
Arbore, Alessandro
;
Estes, Zachary
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 439-444
Persistent link: https://www.econbiz.de/10009768993
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