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~person:"Evans, Kenneth R."
~subject:"Customer participation"
~subject:"Kundenzufriedenheit"
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Customer participation
Kundenzufriedenheit
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Relationship marketing
2
Service quality
2
customer participation
2
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Kundenservice
1
ability
1
attribution of failure
1
benefit of participation
1
cocreation
1
coproduction
1
customer satisfaction
1
locus of recovery
1
perceived service quality
1
recovery urgency
1
role identification
1
self-efficacy
1
service outcomes
1
service recovery
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Evans, Kenneth R.
Dong, Beibei
7
Sivakumar, K.
6
Morgan, Todd
5
Chen, Sandy C.
4
Kamboj, Shampy
4
Raab, Carola
4
Auh, Seigyoung
3
Bilstein, Nicola
3
Chen, Chih-Cheng Volvic
3
Chen, Chih-Jou
3
Le Nguyen Hau
3
Mustak, Mekhail
3
Pham Ngoc Thuy
3
Rahman, Zillur
3
Sichtmann, Christina
3
Tanford, Sarah
3
Ahn, Jinwoo
2
Anokhin, Sergey
2
Anokhin, Sergey Alexander
2
Balaji, M. S.
2
Benoît-Moreau, Florence
2
Bonnemaizon, Audrey
2
Cadenat, Sandrine
2
Costers, Annelies
2
Elg, Mattias
2
Engström, Jon
2
Evanschitzky, Heiner
2
Halinen, Aino
2
Hogreve, Jens
2
Jaakkola, Elina
2
Jha, Subhash
2
Jin, Jason Lu
2
Joo, Jaehun
2
Kaartemo, Valtteri
2
Martin, Charles L.
2
Mengüç, Bülent
2
Obal, Michael W.
2
Pham Ngoc Tram Anh
2
Plé, Loïc
2
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Journal of service research : JSR
2
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ECONIS (ZBW)
2
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Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
2
Effect of
customer
participation
on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
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