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~person:"Evanschitzky, Heiner"
~subject:"Complaint management"
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Search: subject_exact:"Kundenzufriedenheit"
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Complaint management
Customer satisfaction
19
Kundenzufriedenheit
19
Beziehungsmarketing
11
Relationship marketing
11
Arbeitszufriedenheit
6
Consumer behaviour
6
Job satisfaction
6
Konsumentenverhalten
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Deutschland
5
Dienstleistungsqualität
5
Germany
5
Service quality
5
Einzelhandel
4
Lieferantenmanagement
4
Retail trade
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Supplier relationship management
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Switching behaviour
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Switching costs
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Beschwerdemanagement
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Messung
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Arbeitsorganisation
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Austauschtheorie
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Betriebliche Wertschöpfung
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Brand
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Brand management
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Buffering effect
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Business-to-business
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Buyer-seller relationships
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Coalition
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Consumer goods industry
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Evanschitzky, Heiner
Roschk, Holger
13
Grégoire, Yany
12
Mattila, Anna S.
12
Gelbrich, Katja
11
Van Vaerenbergh, Yves
9
Jang, Soocheong
8
Guchait, Priyanko
7
Stauss, Bernd
7
Vázquez Casielles, Rodolfo
7
Seidel, Wolfgang
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Day, Ralph L.
5
Harun, Ahasan
5
Larivière, Bart
5
MacQuilken, Lisa
5
Shin, Hyunju
5
Sreejesh, S.
5
Tripp, Thomas M.
5
Tronvoll, Bård
5
Weber, Karin
5
Cai, Ruiying
4
Casidy, Riza
4
Edvardsson, Bo
4
Grewal, Dhruv
4
Gruber, Thorsten
4
Gäthke, Jana
4
Homburg, Christian
4
Hsu, Cathy H. C.
4
Hunt, H. Keith
4
Iglesias Argu͏̈elles, Víctor
4
Luo, Xueming
4
Matos, Celso Augusto de
4
McColl-Kennedy, Janet R.
4
Nikbin, Davoud
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Robertson, Nichola
4
Sparks, Beverley
4
Svensson, Göran
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Die Betriebswirtschaft : DBW
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing management : MM
1
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ECONIS (ZBW)
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1
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
2
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
3
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
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