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~person:"Fürst, Andreas"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
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Complaint management
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Fürst, Andreas
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Journal of the Academy of Marketing Science
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
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