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~person:"Fabozzi, Frank J."
~person:"Homburg, Christian"
~subject:"Complaint management"
~type_genre:"Graue Literatur"
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Complaint management
Deutschland
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21
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Estimation
12
Schätzung
12
Lieferantenmanagement
11
Supplier relationship management
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Marketingmanagement
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Fabozzi, Frank J.
Homburg, Christian
Fürst, Andreas
6
Zaugg, Alexandra Daniela
5
Bauer, Hans H.
3
Gelbrich, Katja
3
Roschk, Holger
3
Becker, Tilman
2
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2
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2
Suresh, Karthik
2
Wolf, Cornelia
2
Abeler, Johannes
1
Adi, Daniel
1
Alt, Elisabeth
1
Amegashie, J. Atsu
1
Andree, Kai
1
Aswege, Frederike von
1
Auricchio, Marta
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Bach, Jonas
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Bala, Christian
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Balasubramaniam, Vimal
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1
Brown, Jennifer
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Reihe: Management-Know-how / M : praxisnah und aktuell
2
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ECONIS (ZBW)
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Complaint
Management
Excellence : Leitfaden für professionelles Beschwerdemanagement
Homburg, Christian
;
Fürst, Andreas
-
2003
Persistent link: https://www.econbiz.de/10013430871
Saved in:
2
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
3
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
Saved in:
4
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
5
Beschwerdemanagement in deutschen Unternehmen : eine branchenübergreifende Erhebung des State of Practice
Homburg, Christian
;
Fürst, Andreas
-
2003
Persistent link: https://www.econbiz.de/10013430045
Saved in:
6
Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
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