Ferro, Carlos; Padin, Carmen; Svensson, Göran; Payan, … - In: Journal of Business & Industrial Marketing 31 (2016) 1, pp. 13-23
Purpose – The purpose of this paper is to test a research model in which trust and commitment are mediators between economic and non-economic satisfaction. Design/methodology/approach – The sample for this study comprises a total of 600 small and medium-sized Spanish enterprises from various...