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~person:"Fisher, Michelle"
~person:"Jin, Yan"
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Search: subject_exact:"Strategische Wahl (Situativer Ansatz)"
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Contingency theory
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Canada
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Customer satisfaction
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Dienstleistungsqualität
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1997-2007
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Fisher, Michelle
Jin, Yan
Lehmann-Waffenschmidt, Marco
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Witteloostuijn, Arjen van
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Zhou, Kevin Zheng
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Abolfazl Amanollah Nejad Kalkhouran
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Cao, Guangming
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Kutzner, Florian
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Advancing crisis communication effectiveness : integrating public relations scholarship with practice
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Journal of retailing and consumer services
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Journal of service research : JSR
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Public Relations
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The handbook of crisis communication
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Managing complexity : insights from the contingency theory of strategic conflict management
Jin, Yan
;
Pang, Augustine
;
Cameron, Glen T.
;
Kim, Sungsu
; …
- In:
Advancing crisis communication effectiveness : …
,
(pp. 181-197)
.
2021
Persistent link: https://www.econbiz.de/10012437877
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2
Contingency theory of strategic conflict management : explicating a "grand" theory of public relations
Pang, Augustine
;
Jin, Yan
;
Cameron, Glen T.
-
2021
Persistent link: https://www.econbiz.de/10012504993
Saved in:
3
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
Saved in:
4
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
5
Contingency theory of strategic conflict management : directions for the practice of crisis communication from a decade of theory development, discovery, and dialogue
Pang, Augustine
;
Jin, Yan
;
Cameron, Glen T.
- In:
The handbook of crisis communication
,
(pp. 527-549)
.
2010
Persistent link: https://www.econbiz.de/10003929439
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