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~person:"Flavián Blanco, Carlos"
~subject:"Online retailing"
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Online retailing
Consumer behaviour
13
Konsumentenverhalten
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Social Web
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Social web
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Confidence
6
Vertrauen
6
Artificial intelligence
5
Beziehungsmarketing
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Online-Handel
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Relationship marketing
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Robot
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Künstliche Intelligenz
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Roboter
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Service quality
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Spain
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Spanien
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Viral marketing
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Virales Marketing
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Emotion
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Innovation adoption
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Innovationsakzeptanz
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Service robots
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Tourism industry
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Tourismuswirtschaft
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artificial intelligence
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Brand management
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Customer service
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Digitale Plattform
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E-Government
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Hotel industry
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Hotellerie
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Flavián Blanco, Carlos
Casaló, Luis V.
5
Guinalíu, Miguel
4
Ekinci, Yuksel
2
Belanche, Daniel
1
Schepers, Jeroen
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of electronic commerce research : JECR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
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ECONIS (ZBW)
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1
Do online hotel rating schemes influence booking behaviors?
Casaló, Luis V.
;
Flavián Blanco, Carlos
;
Guinalíu, Miguel
- In:
International journal of hospitality management
49
(
2015
),
pp. 28-36
Persistent link: https://www.econbiz.de/10011377610
Saved in:
2
Avoiding the dark side of positive online consumer reviews : enhancing reviews' usefulness for high risk-averse travelers
Casaló, Luis V.
;
Flavián Blanco, Carlos
;
Guinalíu, Miguel
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1829-1835
Persistent link: https://www.econbiz.de/10011384129
Saved in:
3
Trust transfer in the continued usage of public e-services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Information & management : the internat. journal of …
51
(
2014
)
6
,
pp. 627-640
Persistent link: https://www.econbiz.de/10010411159
Saved in:
4
The generation of trust in the online services and product distribution : the case of Spanish electronic commerce
Casaló, Luis V.
;
Flavián Blanco, Carlos
;
Guinalíu, Miguel
- In:
Journal of electronic commerce research : JECR
12
(
2011
)
3
,
pp. 199-213
Persistent link: https://www.econbiz.de/10009387317
Saved in:
5
Generating trust and satisfaction in e-services : the impact of usability on consumer behavior
Casaló, Luis V.
;
Flavián Blanco, Carlos
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
4
,
pp. 247-263
Persistent link: https://www.econbiz.de/10008857874
Saved in:
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