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~person:"Forman, Christopher"
~person:"Kwan, Ho Kwong"
~subject:"Service quality"
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Service quality
Arbeitsverhalten
3
Arbeitszufriedenheit
3
Dienstleistungsqualität
3
Job satisfaction
3
Work behaviour
3
Emotion
2
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2
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2
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Performance-Messung
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Proactive customer service performance
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Forman, Christopher
Kwan, Ho Kwong
Lyu, Yijing
5
Ye, Yijiao
4
Zhou, Xing
3
Chen, Mengyuan
2
Cheng, Bao
2
Deng, Xincai
2
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2
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2
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2
Li, Yan
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Zhu, Hong
2
Abuelhassan Elshazly Abuelhassan
1
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1
AlGassim, Ali
1
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1
Chen, Hsi-Tien
1
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1
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1
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Asia Pacific journal of management
1
Manufacturing & service operations management : M & SOM
1
The service industries journal
1
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ECONIS (ZBW)
3
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1
Family ostracism and
proactive
customer service performance : an explanation from conservation of resources theory
Ye, Yijiao
;
Zhu, Hong
;
Chen, Yuanyi
;
Kwan, Ho Kwong
; …
- In:
Asia Pacific journal of management
38
(
2021
)
2
,
pp. 645-667
Persistent link: https://www.econbiz.de/10012542628
Saved in:
2
Workplace gossip and frontline employees'
proactive
service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
3
Proactive
customer education, customer retention, and demand for technology support : evidence from a field experiment
Retana, German F.
;
Forman, Christopher
;
Wu, D. J.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
1
,
pp. 34-50
Persistent link: https://www.econbiz.de/10011437906
Saved in:
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