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~person:"Francis, Jere R."
~person:"Mattila, Anna S."
~subject:"Experiment"
~type_genre:"Article in journal"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
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Service quality
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Consumer behaviour
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Francis, Jere R.
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Journal of global marketing
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ECONIS (ZBW)
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The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
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2
The role of cultural tightness-looseness in the ethics of service recovery
Li, Connie
;
Fock, Henry
;
Mattila, Anna S.
- In:
Journal of global marketing
25
(
2012
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10009617932
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