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~person:"Francis, Jere R."
~person:"Mattila, Anna S."
~subject:"Hotellerie"
~subject:"United States"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hotellerie
United States
Dienstleistungsqualität
56
Service quality
56
Consumer behaviour
24
Konsumentenverhalten
24
Customer satisfaction
22
Kundenzufriedenheit
22
Beschwerdemanagement
18
Complaint management
18
Beziehungsmarketing
17
Financial audit
17
Relationship marketing
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Gastronomie
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service recovery
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Hospitality industry
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Jahresabschlussprüfung
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Selbstbedienung
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Service failure
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service failure
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Anthropomorphism
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Berichtswesen
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Corporate Social Responsibility
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Francis, Jere R.
Mattila, Anna S.
Hanushek, Eric Alan
18
Han, Heesup
17
Rebitzer, James B.
12
Rivkin, Steven G.
12
Staiger, Douglas
12
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
Karatepe, Osman M.
8
Kessler, Daniel P.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Torres, Edwin N.
8
Dabestani, Reza
7
Jang, Soocheong
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Shahin, Arash
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Cutler, David M.
6
Doyle, Joseph J.
6
Figlio, David N.
6
Kim, Woo Gon
6
Kolstad, Jonathan T.
6
Law, Chun Hung Roberts
6
McMillan, Robert
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Min, Ho-key
6
Pathak, Parag A.
6
Qu, Hailin
6
Shirouyehzad, Hadi
6
Smith, Jeffrey A.
6
Sparks, Beverley
6
Caber, Meltem
5
Cebul, Randall D.
5
Eide, Eric R.
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Grabowski, David C.
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International journal of hospitality management
5
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
1
International journal of contemporary hospitality management
1
Journal of travel and tourism marketing
1
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1
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
2
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
3
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
4
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
5
Office size of Big 4 auditors and client restatements
Francis, Jere R.
;
Michas, Paul N.
;
Yu, Michael D.
- In:
Contemporary accounting research : a journal of the …
30
(
2013
)
4
,
pp. 1626-1661
Persistent link: https://www.econbiz.de/10010247582
Saved in:
6
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
7
An examination of electronic video clips in the context of hotel Websites
Kim, Sungsoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 612-618
Persistent link: https://www.econbiz.de/10009130569
Saved in:
8
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
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